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Experience Reimagined × Risk Control Upgraded × Growth Breakthrough
Customer Journey Redesign
Touchpoint NPS diagnostics + process reengineering reduce complaints by 40% and increase repurchase rates by 25%.
Case: A life insurer faced high complaints due to a cumbersome claims process. After redesign, complaints dropped 43% and policy renewal rates rose by 18%.
Intelligent Risk‑Control Model
Data mining identifies high‑risk customer segments, lowering bad‑debt ratios by 1.5 percentage points.
Case: Built a pre‑loan anti‑fraud model for a consumer finance company. The bad‑debt rate fell from 3.2% to 1.7%, saving RMB 210 million annually.
Entering the Silver Economy
Dedicated product and service design for senior users, unlocking a second growth curve.
*Case: Designed a “retirement community + nursing insurance” bundled product for an insurer, generating over RMB 800 million in first‑year premiums.*