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Usearch Project Quality Management Principles
1. Requirement Calibration: Zero Deviation Initiation
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Complete in‑depth interviews with key client decision‑makers within 48 hours to eliminate “communication distortion.”
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Produce the Requirements Confirmation Document; project begins only after client sign‑off.
2. Insight Production: Deliver in 7 Days
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Triangulated Data Verification: Cross‑check 3 data sources (primary research + secondary data + expert interviews).
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Blind Insight Review: Senior directors conduct blind review 48 hours in advance; insights lacking depth are sent back for revision.
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Client Wet Review: Key insights are pre‑aligned with client mid‑level managers to ensure they are “understandable and actionable.”
3. Solution Delivery: 100% Implementable
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Every strategy comes with: 1 action checklist + 1 responsible person + 1 deadline.
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23‑Day On‑Site Support: Post‑delivery, consultants remain on‑site for workshops until the client team fully masters the solution.
4. Implementation Support: 90‑Day Tracking
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Weekly progress reviews; bottlenecks addressed within 48 hours.
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90‑Day Retrospective: If ROI falls below expectations, free secondary diagnosis is provided.
Quality Red Lines:
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Zero tolerance for data falsification.
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Zero tolerance for vague insights.
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Zero tolerance for unimplementable solutions.
Outcome Commitment:
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Client renewal rate: 73% (industry average: 28%).
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Implementation rate: 100%.
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Full refund if not satisfied.